Conversational AI helps contact centres in many forms – from powering intelligent virtual assistants (IVAs), analysing calls in real-time to summarising calls for agents. The short answer to “Are AI-powered contact centres a hype or reality?”
Vietnam News
Conversational AI helps contact centres in many forms – from powering intelligent virtual assistants (IVAs), analysing calls in real-time to summarising calls for agents. The short answer to “Are AI-powered contact centres a hype or reality?”