Facing the complicated situation of the Covid-19 pandemic, many businesses have actively implemented remote working plans for employees. However, ensuring work efficiency and information security is their priority.
Research shows that information security and employee autonomy are decisive factors for work from home.
Almost Vietnam businesses are using popular messaging tools such as Zalo, Viber, Whatsapp to exchange working messages & file transfer with customers and internally. A small number of large enterprises use other platforms such as Microsoft or Google. Recently, Vietnam business has been turning to Chatwork – Japan’s No. 1 communication platform.
What is Chatwork?
Chatwork is a technology platform specializing in communication management to support business in internal management and effective task management to improve business productivity. Found as a security company, Chatwork was born in 2011 at a time when OTT applications were dominating the market and quickly dominated the No. 1 market share in Japan for business chat solutions with more than 300,000 businesses using it popularly in the USA, Japan, China, Taiwan, the Philippines.
How to apply Chatwork in daily operation management?
In addition to the leading security factor according to ISO 27018 banking standards in Japan, Chatwork also enhances the role of CEOs in managing and coordinating company-wide information, instead of just participating as a chat group member as the traditional way. Specifically, CEOs only took 30 seconds to assign tasks to functional managers, extracting old documents from many years, even chating records about the same issue. If changing personnel, newcomers only take up to 2 hours to join, grasp the workflow, instead of having to get used to and grasp everything like the old way of operating.
Chatwork not only improves system interaction, but also promotes enterprises to apply fast, neat and instant communication methods, internal communication management; send messages, share files in any format, across borders and even when the recipient is offline. This tool can make group video calls up to 14 members and voice calls up to 100 members.
Lawyer Fujii Sou – Director of First & Tandem Spint Law Firm (Japan), who used Chatwork for legal consulting work, this communication platform helps him interact with clients anytime, anywhere in a convenient way. In 2017, he consulted 70 clients while spending 111 days abroad, achieving sales of over 92 million yen.
In particular, Chatwork allows you to specify the recipient of the message by name, and register the working content on the chat screen, so you will not miss relevant messages or be bothered by irrelevant messages. In particular, messages that have been read but not answered will be automatically moved to the ‘unread’ position.
Chatwork is also open to integrate with popular office suites such as: Google Calendar, Google Drive, Dropbox, Office 365… and even Trello or CRM to provide a comprehensive solution for business.
In fact, more than 200 Vietnamese businesses said that Chatwork has a positive impact on communication culture. After 3 months, from the expressions ‘grateful and understood’ icons, Chatwork has markedly changed the cohesion between employees and departments: reducing stress, negative thinking and increasing sympathy and support actively working together between teams.
Business Chatting Program
In addition to using Chatwork to run business effectively, Chatwork also supports Vietnamese business to connect with international business communities such as Japan, Taiwan, Indonesia, Thailand, .. for business matching.In January 2021, BCP has surpassed 1,000 members with more than 1,000 successful business matching deals. This is considered as one of the most effective networks connecting businesses in Vietnam, Japan and other Asian countries.