Tan Son Nhat International Airport was bottom in term of service quality in a 2018 survey for local airports.
The results of the 2018 survey on passengers’ satisfaction with airport service quality were announced by the Civil Aviation Authority of Vietnam, under the Ministry of Transport.
The survey was conducted at six airports in Vietnam including Noi Bai Airport in Hanoi, Danang Airport in Danang City, Tan Son Nhat Airport in HCM City, Cam Ranh Airport in Khanh Hoa Province, Cat Bi Airport in Hai Phong City and Phu Quoc Airport in Kien Giang Province.
On a scale of five, Cat Bi Airport was given 4.56 points for its services. Cam Ranh Airport and Danang Airport followed with 4.31 and 4.23 respectively. Noi Bai Airport was given 4.22 points and 4.04 points for Phu Quoc Airport. Tan Son Nhat Airport was ranked bottom with 3.96.
The ranking was based on criteria including the services in terminals, check-in area, security area, waiting area, immigration area and public transportation.
Tan Son Nhat Airport ranked bottom in most of the categories excluding the waiting area where Phu Quoc ranked bottom.
Cat Bi, Cam Ranh and Danang airports all have new upgrades last year and opened new international terminals. Their staff attitude, wifi signal and waiting area also received high scores.
The 2017 passenger satisfaction survey on airport service quality was conducted at Noi Bai, Danang and Tan Son Nhat airports where Tan Son Nhat was also ranked bottom. Overloading was blamed for Tan Son Nhat’s bad scores. It received up to 38 million passengers while it is designed to serve only 25 million passengers a year.