Artificial Intelligence

Conversational AI helps contact centres in many forms – from powering intelligent virtual assistants (IVAs), analysing calls in real-time to summarising calls for agents. The short answer to “Are AI-powered contact centres a hype or reality?”

Artificial Intelligence (AI) in Vietnam is developing rapidly and gradually affirming that it is a…

With artificial intelligence (AI) assistants and chatbots gaining a foothold among businesses around the world,…

Despite AI’s widely publicised successes, there are very good reasons to be sceptical about its…

Emerging trends 2017 Digital disruption, artificial intelligence, automation, virtual reality, conversational UX… these were just…