The lead flight attendant reported the case and took statements from other passengers. The airport security arrived to take over the case.
In accordance with Resolution 147 about administrative fines in aviation, the Northern Airport Authority fined the passenger VND15m.
The representative of Jetstar Pacific Airlines said each passenger was allowed to bring up to 7kg of carry-on baggage. The measurements are also regulated. When the nearest overhead locker is full, the passengers have to find other empty spaces for their baggage. The passengers should follow guidance and regulations to ensure the flight’s schedule and aviation safety.